VSHN offers fully managed services, providing seamless integration, automated provisioning, and expert maintenance. Our services ensure high availability, data security, and optimal performance, allowing you to focus on your core business while we handle the complexities of service operations.

Common Features

• Self-Service Instance Provisioning and Configuration: Service instances can be self-service ordered and are provisioned fully automated in the background. Access to self-service provisioning is provided via the Servala Self-Service Portal or via custom Kubernetes configuration objects in the Kubernetes cluster.

• Best-Practice Configuration Management: Services are configured with best practices and the configuration is updated continuously as we learn improvements during day-2 operations and from the community. Industry standards are used for security configuration and wherever possible TLS encrypted connections are offered by default.

• Maintenance and Security Operations: Patch updates are applied as they become available. We monitor security information for services and apply zero-day patches or workaround configurations as they become available.

• Data Protection and Recovery: All services offer a regular backup option. See the service descriptions for more details.

• Service Metrics: Performance metrics are collected regularly and are available as graphs to the user. The metrics are automatically monitored and acted upon irregularities.

• Monitoring and Alerting: Service Level Indicators are monitored and alerted upon. Depending on the service level, alerts are automatically handled by a VSHNeer.

• Service Logging: All logs are collected and are available to debug service errors.

Grafana by VSHN

VSHN's managed Grafana service offers the following specific features:

• Comprehensive Observability Stack: Utilizes the full Grafana Stack, including Logs, Metrics, Traces, and Profiles, to provide a unified solution for monitoring and observability.

• Expert Management: Managed by a team of professionals with extensive experience in operating complex software systems, ensuring optimal performance and reliability.

• Switzerland-Based Hosting: Hosted within Switzerland, adhering to strict Swiss data protection regulations, ensuring data privacy and compliance.

• Simple Pricing Model: Offers a straightforward, pay-per-use pricing structure, metered per minute, facilitating easy budgeting without hidden costs.

• Service Level Agreements (SLAs): Provides SLAs that guarantee the reliability and availability of your Grafana Stack service, offering added peace of mind.

Learn more in the comprehensive product description at products.vshn.ch.